Terms and conditions
1. General Regulations
1.1. These regulations (hereinafter the – Regulations) provide for the procedure for use of the online store ricberry.com (hereinafter – the Е-store). The Regulations apply to ordering and purchase of any goods offered through the E-store or usage of the services provided through the E-store by the Customer in any other way.
1.2. The Seller is "RICBERRY" SIA (registration No. 41203039718, VAT payer registration No. LV41203039718, legal address: “Dižoga”, Vārves pag., Ventspils nov., LV-3623).
1.3. The Customer is a natural person who makes a purchase through the E-store or uses any other services of the E-store. The right to use the E-store and shop for goods through it is granted to any legally capable natural person of legal age, whose legal capability is not restricted by court.
1.4. Upon registration or placement of an order, the Customer confirms that he/she has the right to shop through the E-store.
1.5. Upon the placement of an order for any goods by the Customer, these Regulations become the terms and conditions of a purchase contract made between the Customer and the Seller, which shall be legally binding upon both parties thereto. The contract shall be deemed effective upon the placement of an order for goods by the Customer through the E-store, remittance of the payment for goods within the timelines and in accordance with the procedure provided for by the Regulations, and receipt of an e-mail with the Seller's confirmation that the Customer's order was accepted and the respective payment was received.
1.6. The Customer may not order any goods through the E-store if the Customer has not familiarised himself/herself with the Regulations or does not accept those. If the Customer does not accept the Regulations or any part thereof, the Customer may not order goods through the E-store. Placement of an order for goods by the Customer shall be deemed a confirmation of his/her familiarisation with the Regulations and his/her consent thereto.
1.7. The Seller reserves the right to amend and supplement these Regulations unilaterally. Any purchases made by the Customer through the E-store are subject to the Regulations effective at the moment of placing the respective order; therefore, the Customer should familiarise himself/herself with the Regulations every time he/she makes a purchase.
1.8. The Seller shall not assume any risks or responsibility and shall be fully exempted from responsibility if the Customer has only familiarised himself/herself with a part of these Regulations or has not familiarised himself/herself therewith at all while having the opportunity to do that.
1.9. Considering the technical capabilities of the E-store system, the Seller may restrict the number of registered Customers.
1.10. The Seller may restrict the scope of services of the E-store available for use to the Customer or cancel the Customer's registration if the Customer uses the E-store in violation of these Regulations or makes any attempt to interfere with the stability or safety of operation of the E-store.
1.11. Should any essential circumstances arise, the Seller may suspend the operation of the E-store temporarily or permanently, without informing the Customer thereof.
2. Registration and Processing of Personal Data
2.1. In order to have the opportunity to use the E-store and purchase the goods traded through the E-store, the Customer must sign up by means of completing a registration form. The registration form must contain the following data about the Customer: first name, surname, e-mail address, delivery address, phone number and any other data as may be essential for the delivery of goods.
2.2. The Customer is responsible for the precision, veracity and completeness of the data specified in the registration form. In case of any changes in the Customer's data, the Customer must have these updated immediately. The Seller shall bear no responsibility whatsoever for any losses incurred by the Customer or any third party due to the provision of false or incomplete data by the Customer (or his/her failure to update or supplement the data).
2.3. The Customer may freely amend and supplement his/her data or revoke his/her registration at any time. Having revoked his/her registration, the Customer loses access to the E-store and the opportunity to purchase from the E-store. In this case, the Customer shall only be granted access to shopping through the E-store again after a repeated registration.
2.4. Having signed up, the Customer is provided with individual access credentials (user name and password). The Customer shall keep these credentials secure and refrain from disclosing these to any third parties. The Customer is responsible for keeping the access credentials issued to him/her, as well as for any actions (provision of data, placement of orders for goods, etc.) carried out in the E-store through a connection established using the Customer's individual user name and password. If the services of the E-store are used by a third person who has gained access to the E-store over the Internet using the Customer's access credentials, the Seller shall deem such person to be the Customer. In case of loss of the Customer's access credentials, the Customer must inform the Seller of the loss immediately by phone or e-mail specified at the website of the E-store (ricberry.com).
2.5. The personal data provided by the Customer shall be processed in accordance with the requirements of the Personal Data Protection Law of the Republic of Latvia and other legal acts of the Republic of Latvia that govern the issues of processing and protection of such data. In the course of processing and storage of the Customer's personal data, the Seller shall employ organisational and technical means that ensure protection of personal data against accidental or unlawful destruction, alteration, disclosure and any other kinds of unlawful processing.
2.6. The Customer's personal data shall be used for Customer identification, sale and delivery of goods, execution of accounting documents, administration of debt liabilities, discharge of any other liabilities arising from the contract of purchase and granting the Customer access to other services provided by the E-store.
2.7. The personal data provided by the Customer shall only be used by the Seller and the partners that the Seller cooperates with in the course of administrating the E-store, delivering goods and providing other services as may be related with the execution and performance of the Customer's orders. The Seller must refrain from disclosing the Customer's personal data to any third parties other than the Seller's partners as specified above, except for the cases provided for by the regulatory acts of the Republic of Latvia.
2.8. The Seller may use the data that have no direct association with the Customer's identity, i.e., the history of goods purchased, for statistical purposes. Such statistic data shall be selected and processed in such a manner so as not to disclose the Customer's identity or any other personal data that might allow the identification of a person.
2.9. If the Customer is willing to receive notifications from the Seller or its partners, or any other offers that may be useful for the Customer, the Customer can check the respective box in the registration form, allowing the dispatch of such notifications or offers to the Customer. If the Customer is not willing to receive those, the Seller shall not use the Customer's personal data for marketing purposes and shall refrain from sending any messages of informational and advertising nature to the Customer, except for those required for carrying out an order placed by the Customer.
2.10. The Customer's personal data shall only be stored for as long as this is required for specific data processing purposes. The personal data provided by the Customer in the course of signing up to the E-store shall be stored for two years after the Customer's most recent connection to the E-store system. The data provided in the course of purchase or required for the performance of contractual liabilities are stored for the entire duration of the warranty period effective in respect of the purchased goods, but for no less than two years after the delivery of these goods. The data required for the performance of debt liabilities shall be stored until the respective debt is discharged, but for no longer than ten years. The data used for direct marketing purposes shall be stored for two years after the Customer's most recent connection to the E-store system. When the personal data are no longer necessary, or when the storage period thereof expires, these shall be destroyed through the use of a reliable method.
2.11. Having filed the respective request with the Seller, the Customer shall be entitled to familiarise himself/herself with the personal data processed by the Seller and the methods of processing thereof, as well as to demand correction of any incorrect, incomplete or imprecise data or discontinuance of any processing of the Customer's personal data (except for storage thereof), if the data processing occurs in violation of the law or these Regulations.
2.12. We care about your privacy, so your personal data will never be disclosed or sold to third parties for purposes not covered by this policy. Your personal data may be passed on to trusted service partners who provide certain services: financial, advertising, payment, delivery or other services inside or outside the publishing house.
To prevent the risk of fraud or other criminal activity and to ensure that the information you provide is accurate, we may pass it on to other companies, financial organizations or other organizations involved in the fight against fraud and crime. We have an obligation to disclose customer information to law enforcement if criminal activity is suspected. Your personal data is also protected if it is transferred outside the publishing house. We are committed to taking all necessary steps to ensure that our trusted partners securely store your personal information.
3. Price of goods, Payment Procedure and Timelines
3.1. Any order created through the E-store has the prices of goods specified in Euros inclusive of VAT. Goods are sold to the Customer for the prices in effect as of the moment of payment of the respective order.
3.2. The Customer shall pay for the goods on an advance-payment basis, using the methods of payment provided by the E-store.
3.3. An order shall only be submitted for processing, and the term of delivery of the ordered goods shall only be determined upon receipt of payments due for the goods and the delivery thereof. Any payment is deemed made after the entire amount thereof is credited to the Seller's bank account specified in the terms of payment. The price of goods and delivery is specified inclusive of VAT.
3.4. The Seller may cancel an order at no prior notice to the Customer if the latter has not paid it.
3.5. The Customer can find and print the invoices for any purchases made in the "Purchase History" section of the E-store. The data specified in these invoices includes the selected goods, the quantity thereof, any discounts as may be granted, the end price of goods inclusive of any taxes, as well as the delivery fee.
4. Goods Batching and Delivery
4.1. Goods are delivered to any location within the territory of Latvia. Goods are delivered by the Seller or its authorised representative (courier); optionally, delivery can be carried out through the network of parcel machines (Pasta Stacijas).
4.2. Goods are delivered for a fee, which is specified upon the placement of an order.
4.3. The Seller shall exert every effort to have the Customer's order fulfilled to the full extent, yet cannot guarantee that. If the store that provides service to the Customer is out of the ordered goods or only has an insufficient quantity of such goods at its disposal, the Seller reserves the right to refrain from supplying these goods or supply these in a lesser quantity.
4.4. Any money paid for the goods that were ordered by the Customer but were not supplied by the Seller shall be repaid to the bank account specified by the Buyer within seven business days of delivery of the respective parcel.
4.5. The goods ordered by the Customer are delivered to the address specified in the Customer's order, or to the designated parcel machine. The Customer must receive the goods himself/herself. If another person is going to receive the ordered goods in lieu of the Customer, the first name and surname of the recipient must be specified in the order form.
4.6. If the Customer or recipient cannot be found at the address specified in the Customer's order, the Seller may hand the goods over to any other person of legal age who is present at the specified address; at that, the Customer shall not be entitled to lodge any claims against the Seller as pertains to the delivery of the goods to a person other than the one specified in the order.
4.7. In case the delivery of goods is impossible through the fault of the Customer or due to any circumstances contingent upon the Customer (the Customer has specified a wrong address, the Customer or the recipient is not present at the specified address, the specified address is inaccessible, etc.), the goods shall not be dispatched repeatedly (unless the Customer pays an extra fee for repeated delivery of the goods), and the money paid for the goods is refunded with the deduction of the cost of delivery. If, at the time of placing an order, the Customer was granted a delivery discount, but the delivery of goods is impossible through the fault of the Customer or due to any circumstances contingent upon the Customer, the Seller reserves the right to have the full cost of delivery (in effect as of the moment of placing the order) withheld from the amount refundable to the Customer.
4.8. The Seller shall deliver the goods to the Customer within the period of time specified in the order form. The Customer acknowledges that, as an exception, delivery of goods may be delayed by unforeseen circumstances beyond the reasonable control of the Seller. In this case, the Seller must contact the Customer immediately in order to agree on the time of delivery.
4.9. The Seller is exempted from responsibility for failure to adhere to the term of delivery if the goods are not delivered to the Customer or delivered outside the agreed timelines through the fault of the Customer or due to any circumstances contingent upon the Customer.
4.10. Upon delivery of goods, the Customer must inspect the condition of the parcel together with the Seller's representative (courier) and verify its compliance with the order. The Customer certifies the compliance of the delivered goods in terms of quality and quantity with his/her signature.
4.11. Should the Customer notice that the package of the delivered parcel is damaged (cracked package label, damaged package, other external damage), the Customer must specify this fact in the delivery document (the Seller's copy). Otherwise, the parcel shall be deemed delivered properly and without damage.
4.12. If, upon receipt of the goods, the Customer notices that the parcel contains an improper quantity of goods, or if the delivered goods are at variance with the scope of the order, and this is not specified in the delivery document, the Customer must specify this fact in the delivery document (the Seller's copy) and affix his/her signature thereto, and inform the Seller of this fact immediately by sending a respective notice to the e-mail address specified in the delivery documents (email@example.com). Otherwise, the parcel shall be deemed delivered properly and the delivered goods shall be deemed to meet the scope of the order.
5. Warranty for Quality and Shelf Life
5.1. The properties of all goods sold through the E-store are specified in the description of each respective product.
5.2. The Seller shall not be held responsible for the fact that the colour, shape and other parameters of goods available at the E-store do not match the actual dimensions, shape and colour of the respective goods due to the particular properties of the monitor used by the Customer's computer.
5.3. Goods are delivered in a manner that ensures the opportunity for the Customer to use these goods before the expiration of the shelf life thereof.
6. Right of Refusal. Substitution and Return of Goods
6.1. The Customer is not entitled to use the right of refusal if the delivered goods are food products, beverages or other products intended for immediate use by a household;
6.2. Any claims regarding goods that fail to comply with the conditions of the contract and any such improper goods are to be returned by the Customer in accordance with the Regulations of the Cabinet of Ministers No. 631 "Procedures for the Submission and Examination of Consumer Claims Regarding the Non-conformity of Goods or Services with Contract Provisions".
7. Exchange of Information
7.1. The Seller shall send any notices and maintain any other contacts with the Customer using the e-mail address or phone number specified in the Customer's registration form.
7.2. The Customer shall send any notices and questions using the means of communication and addresses specified in the "Contacts" section of the E-store.
8. Concluding Provisions
8.1. Relations between the Seller and the Customer are governed by these Regulations and legal acts of the Republic of Latvia.
8.2. In case of infliction of any damaged, the party in breach shall reimburse the other party of the contract for any direct losses incurred by the latter in accordance with the provisions of legal acts of the Republic of Latvia.
8.3. Any disputes shall be settled through negotiations. If no agreement can be achieved, disputes are settled in accordance with the procedure provided for by legal acts of the Republic of Latvia.